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Legal notice and disclaimer

Our digital cameras, wireless cameras and wireless camera kits are CE approved and on the 2.4Ghz frequency and 5.8Ghz (some EU countries also permit the use of other frequencies 0.9/1.2/2.5GHz) and can be legally used in the UK/EU and USA. Please do not use for illegal activities and when using in a public place there must be a sign clearly visible stating that "Closed Circuit Television (CCTV) Is Operating In The Area" or words to that effect. In your own home you must also understand the laws governing the use of CCTV and/or surveillance of your country, if you have reasonable doubt to question the application then seek legal advice first. BestHunterShop , its owners and employees will not accept any responsibility whatsoever for the misuse of its products which includes inappropriate use (including frequencies and power, we have provided guidelines next to each product for our UE customers) it is the consumers legal duty to abide by the laws and regulations governing their country. 

Warranty

1 Year free warranty on all products (for retail this does not affect the consumer statuary rights). We will replace or repair any products that develop a fault within normal working conditions following the guidelines included. Tampering with the cameras will void the warranty, which includes: Do not attempt to fix/repair any products. Security seals/tamper stickers and screws must not be compromised. Do not attempt to open the casing of any of the electronic items and cameras.

Returns policy for exchange

Please e-mail/write first for your returns number subject heading "returns number request" the returns number along with a brief description of the fault must be included with the return package. The time period for return is 1 Year. We are unable to exchange returned items for which the customer has been responsible for causing the following; damaged goods, missing parts, copyrighted software related items (a licensing agreement is entered into with the software/data provider) or recordable media items. The retail packaging must also be in the same condition as received, complete and fit for reclamation. We are unable to refund the customers return postage fee. 

Returns policy for refund

Please e-mail/write first for your returns number subject heading "returns number request" the returns number must be included with the return package. We offer a 7 day returns policy. Returns made within 7 days of receipt qualify for a full refund. Electronic items which are returned in a used or worn condition including packaging are subject to a 20% handling and re-stocking fee, electronics require a full testing procedure by a member of staff. We are unable to re-fund returned items for which the customer has been responsible for causing the following; damaged goods, missing parts, copyrighted software related items (a licensing agreement is entered into with the software/data provider) or recordable media items. The retail packaging must also be in the same condition as received, complete and fit for resale. We are unable to refund the customers return postage fee. Business returns for refund are subject to a 20% handling and re-stocking fee. 

Declaration of conformity for our wireless class 1 equipment (all of our wireless cameras available to the UE as stated on the website/catalogues): Hereby, BestHunterShop declares that this wireless class 1 radio equipment is in compliance with the essential requirements and other relevant provisions of the Directive 1999/5/EC. The declaration of conformity can be consulted at the above address or by e-mail. RoHS - All imports since 2006 are RoHS compliant. WEEE - We are WEEE compliant, if you require help in disposal of unwanted electronics purchased from our company after there useful life is over or after you no longer require them please contact us at the above address or by e-mail so that we may return them to the manufacturer or dispose of them in the correct manner.

Payment

Besthuntershop does not collect any information about your credit cards. All payments are made via PayPal. PayPal’s industry-leading fraud prevention measures and our one-of-a-kind method of keeping your financial information private from sellers make PayPal a safe way to pay online. Plus, PayPal offer the following to protect your purchases:

100% protection against unauthorized payments sent from your account.

With PayPal, you’re protected against unauthorized payments sent from your account.
  • PayPal sends an email confirmation of every account transaction.

  • If you receive confirmation of a transaction you don’t recognize, Paypal 24/7 customer support team will help you sort out the situation.

Dispute resolution on PayPal purchases.

When you pay with PayPal, you gain access to a forum for dispute resolution called the Resolution Center. Through it, you can file a claim against:

  • A physical good that you paid for but never received.

  • A physical good you purchased on eBay/Web Stores that is significantly different than what was described in the listing.

Dispute Resolution specialists gather information about your transaction and help you resolve the issue. Throughout the process, you’ll be advised of your claim’s status via email and on your Account Overview page.

 



Dear International Customers,

Besthunershop ships to All countries within the European Union. If you are an EU customer you may order on-line in our shop or by email. But we strongly recommend to contact us directly in order to receive all necessary information about shipping costs and terms of delivery. We’re happy to answer any questions you have at order time. Give us a call or send us an e-mail at sales@besthuntershop.com and we’ll help you out.

Buyers who are not residents of the EU and the delivery address is outside the EU are able to obtain prices without fees and VAT.  You only need to register and if your delivery address is outside the EU you will see our prices.

For non EU countries it is the customer’s responsibility to pay all import taxes for the country shown in the delivery information. Any enquiries please mail us at sales@besthuntershop.com.

Shipping Address Requirements

Your shipping address must match your credit card billing address or PayPal address. For your protection, we are unable to ship to alternate addresses. We are also unable to change the address after payment. Sorry, no exceptions.

For us to correctly process your order, you will perhaps be asked to provide additional identification. You will be contacted by email in regards to these requirements. We understand that some of these procedures might feel restrictive, but due to the high risk of fraud with international orders we have had to implement these procedures. To continue to serve our international customers,Besthuntershop thoroughly investigates and checks all international orders for fraud and we will prosecute to the full extent of the law. If you have any questions about the status of an international order please email us.

Besthuntershop usualy ships to Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Croatia Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, United States. We use a Standart Post service, EMS or DHL. Shipping rates appear in your order depending on the weight of the order. For countries not listed please contact us for delivery prices.

 

Order Processing Time

We requires up to 5 business days to process your order. Additionally, some orders go through our fraud prevention department. If your order is selected, you will be notified and your order may be delayed an additional 3 business days. If you're paying by e-check using PayPal, your payment may be on hold for up to 9 business days, your order cannot process until payment cleared through PayPal, you will be notified about the hold.